Payments & Safety

Is my payment data safe with you?

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Do you accept online payments?

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.
Where can I learn more about the payment and processing on your store?

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
What forms of payment do you accept?

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Shipping & Delivery

How long does it take to get my products?

Shipping can take up to 10 business days.

Due to global supply chain challenges, shipping times could be longer than usual.
How much does it cost?

Shipping is free on all orders!
Can I track my order?

Certainly! We will send you an email with your tracking link within 2 business days after placing your order.

Returns & Refunds

Do you offer refunds?

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.
How long after I complete a purchase can I ask for a refund?

A refund request can be submitted within a month after the purchase is made.
Who pays the shipping costs in the case of a refund?

The cost of the return shipping is handled by the customer.

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at social@ectronic.co

Other inquiries? Let's chat.

Please email us at social@ectronic.co